Contrary to what happens in a land based casino, once, online casino rooms didn't have the possibility to know the needs of players or the difficulties they might encounter in handling the interface. It is in this context that customer support has been created to better meet customer requirements. Currently, it is rare to come across an online casino that does not have a customer support. In fact, this customer support is essential to address the claims of each player. As an online casino's Customer Support main role is to respond effectively and quickly to client requests, it must be made by a competent team to ensure a better quality of service. In addition, it must be reachable at any time and any day and accessible by various means of communication such as telephone, fax, chat, video conferencing,... By talking with them, everyone can have a clear and quick answer to all their questions !